General Return Information

The fee for this service is $8.99 per label. For large item such as tennis bags return fee is $14.99. The amount will be deducted from your refund.

Please email Info@oletennis.com to receive return label with order #. 

• WE DO NOT ACCEPT USED OR WORN MERCHANDISE
• All returns must be postmarked within 30 days from the day order was received.
• Any item(s) that are returned past the 30-day window WILL NOT BE ACCEPTED.

Please include your Return Authorization number or a copy of your original invoice, along with instructions regarding the reason for the return or exchange.

Use a Carrier of Your Choice

• Return your item(s) by mail with the carrier of your choice to:
• Please include your order number for faster processing.

Ole Tennis
151 Hillside Ave.
Williston Park NY 113596

SHOE RETURNS

• SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED).

RACQUET RETURNS

• RACQUETS MUST BE RETURNED IN THEIR ORIGINAL CONDITION
• Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle) will be issued a full refund, minus the cost of the string. Even if the racquet ordered comes with a FREE string option, the cost of the string selected will be deducted from the refund plus $10 label fee. If a racquet was ordered as “UNSTRUNG” then a full product refund will be issued.
• All new racquets carry a one-year manufacturer’s warranty against defects. Replacement is at the sole discretion of each manufacturer. Racquets that show signs of abuse or unusual wear WILL NOT BE REPLACED.
• Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks, but may take longer due to the manufacturer's availability.

APPAREL RETURNS

• APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
• If an item is marked as CLOSEOUT, ALL SALES ARE FINAL and the item does not qualify for a refund or an exchange.

BAG RETURNS

• Bag must be returned in the condition in which they were received and must contain any protective covering that was issued with the bag.
• For large item such as tennis bags return fee is $14.99.

Please Note:

• Tennis Balls are not refundable.
• Some Items are not refundable such as, Balls Machines, Ball Hopper, Court Equipment and large items.

*Update Policy: March 15th 2025